✨ Privacy Policy

Last Updated: September 24, 2026

At Voreqina™, we respect the privacy of our customers and website visitors.

This Privacy Policy explains how we may collect, use, disclose, store, and protect personal information when you browse our website, place or attempt to place an order, create an account, subscribe to communications, contact customer support, request after-sales service, or otherwise interact with our Services.

It also explains certain choices and rights you may have regarding your personal information.

Voreqina™ is owned and operated by Hangzhou Xinjingzi Network Technology Co., Ltd.

📋 1. Information We May Collect

The information we collect depends on how you interact with Voreqina™.

Information You Provide to Us

We may collect personal information when you:

• Place or attempt to place an order
• Create or use a customer account
• Subscribe to email communications
• Contact customer support
• Request a return, refund, cancellation, or other after-sales service
• Submit feedback or communicate with us
• Participate in surveys, promotions, or other voluntary activities where offered

This information may include:

• Full name
• Email address
• Telephone number
• Shipping address
• Billing address
• Order details
• Customer account information
• Customer support communications
• Return and refund information
• Payment-related transaction information
• Information you voluntarily provide when communicating with us

📊 2. Information Collected Automatically

When you visit or interact with our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location based on technical information
• Pages viewed
• Referring pages or websites
• Time spent on pages
• Website interactions
• Shopping and browsing activity
• Technical identifiers
• Cookie and similar technology information

This information may help us understand how visitors use our website, maintain website functionality, improve performance, detect technical issues, and support security-related activities.

🍪 3. Cookies and Similar Technologies

Voreqina™ and service providers supporting our website may use cookies or similar technologies where applicable.

Cookies may help with functions such as:

• Remembering shopping cart contents
• Maintaining website sessions
• Remembering certain preferences
• Supporting checkout functionality
• Measuring website performance
• Understanding how visitors interact with our site
• Supporting security and fraud-prevention functions
• Measuring the effectiveness of marketing where applicable

Some cookies may be necessary for the website to function correctly, while others may support analytics, personalization, or marketing features.

Your browser may allow you to block, limit, or delete cookies.

Please note that disabling certain cookies may affect website functionality, account access, cart behavior, or checkout features.

🎯 4. How We May Use Personal Information

We may use personal information for purposes including:

Order Processing

To process, confirm, prepare, fulfill, and support customer orders.

Shipping and Delivery

To provide shipping information to fulfillment and delivery providers where necessary to deliver your order.

Customer Support

To respond to questions, requests, complaints, returns, refunds, cancellations, and other support matters.

Payment Administration

To support payment confirmation, transaction records, refunds, and payment-related customer service.

Account Administration

To create, maintain, and support customer accounts where account features are available.

Website Operation

To operate, maintain, troubleshoot, and improve our website and Services.

Security and Fraud Prevention

To help identify suspicious transactions, misuse, unauthorized access, fraud, or other security concerns.

Communications

To send transactional messages such as:

• Order confirmations
• Shipping confirmations
• Tracking information
• Customer support responses
• Return or refund updates
• Important service-related notices

Where permitted and where you have provided any required consent, we may also send promotional or marketing communications.

Legal and Compliance Purposes

To comply with applicable legal obligations, respond to lawful requests, enforce our terms, maintain business records, and protect the rights and safety of our customers, our business, and others.

🤝 5. How Information May Be Shared

We may share personal information with service providers and business partners where reasonably necessary to operate our Services.

These may include providers supporting:

• Website hosting and e-commerce services
• Payment processing
• Order fulfillment
• Shipping and delivery
• Customer support
• Website analytics
• Email communications
• Fraud prevention
• Technical infrastructure
• Professional or compliance services

These providers may receive only the information reasonably necessary to perform their respective services.

We may also disclose information where required by law, legal process, court order, regulatory request, or other lawful authority.

Information may also be disclosed where reasonably necessary to protect our rights, customers, systems, property, or business operations.

💳 6. Payment Information

Payments are processed through the payment options and providers presented during checkout.

Sensitive payment credentials may be collected and processed directly by the applicable payment provider.

Voreqina™ does not require customers to provide full card numbers, security codes, banking passwords, or payment-account passwords through ordinary customer support channels.

For additional payment information, please refer to our Payment Information page.

📦 7. Order, Shipping, Return, and Refund Information

When you place an order, we may use and share information such as your:

• Name
• Shipping address
• Telephone number
• Email address
• Order details

with relevant fulfillment, shipping, delivery, payment, and customer-support service providers where necessary to complete the transaction.

If you request a return, refund, replacement, or other after-sales service, we may also collect:

• Order number
• Product information
• Reason for the request
• Photos or videos where relevant
• Communications relating to the request

This information may be used to evaluate and process your request in accordance with our Return & Refund Policy.

📧 8. Marketing Communications

Where marketing communications are offered and permitted, you may choose to receive promotional emails or similar communications from Voreqina™.

You may unsubscribe from marketing emails by using the unsubscribe option included in the communication where available.

Please note that even if you unsubscribe from marketing communications, we may still send non-promotional messages relating to:

• Orders
• Shipping
• Returns
• Refunds
• Security
• Customer service
• Account administration
• Important policy or service updates

🗂️ 9. Data Retention

We may retain personal information for as long as reasonably necessary for purposes such as:

• Completing and supporting transactions
• Maintaining order records
• Providing customer service
• Processing returns or refunds
• Resolving disputes
• Preventing fraud
• Maintaining business and accounting records
• Complying with applicable legal or regulatory obligations

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable requirements.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements and our operational practices.

🔐 10. Data Security

We take reasonable administrative and technical measures intended to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

Our website and payment services may use security technologies and protections provided by the applicable e-commerce and payment infrastructure.

However, no internet transmission, electronic storage system, or digital service can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own accounts, devices, passwords, and payment credentials.

🌍 11. International Processing and Service Providers

Voreqina™ serves customers across different locations.

Depending on your location and the service providers involved in your transaction, personal information may be processed, stored, or accessed in countries or regions other than the country in which you live.

Different jurisdictions may have different data-protection rules.

Where applicable, we use service providers and operational processes intended to support the secure handling of personal information.

👤 12. Your Privacy Choices and Requests

Depending on your location and applicable law, you may have certain rights or choices regarding your personal information.

These may include the ability to request:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of certain information
• Information about how personal information is used
• Withdrawal from certain marketing communications
• Other privacy-related requests available under applicable law

To make a privacy-related request, contact:

service@voreqina.com

Please provide enough information for us to understand your request.

We may need to verify certain information before completing a request in order to help protect customer privacy and account security.

Certain information may need to be retained where required for legitimate business, transaction, legal, accounting, fraud-prevention, or compliance purposes.

👶 13. Children’s Privacy

Voreqina™ is intended for general consumer shopping and is not designed specifically for children.

We do not knowingly request that children provide sensitive payment credentials or independently complete transactions without any required authorization.

If you believe personal information relating to a child has been provided to us inappropriately, please contact:

service@voreqina.com

We will review the matter and take appropriate action where required.

🔗 14. Third-Party Services and Links

Our website may use or provide access to third-party services, including payment, shipping, social media, analytics, or other service providers.

These third parties may have their own privacy practices and policies.

When you interact directly with a third-party service, that provider's privacy policy and terms may apply to information processed by that provider.

Voreqina™ does not control the independent privacy practices of third-party websites or services.

⚖️ 15. Legal and Security Disclosures

We may disclose personal information where reasonably necessary to:

• Comply with applicable laws or regulations
• Respond to lawful governmental or regulatory requests
• Comply with valid legal process
• Enforce our Terms of Service
• Investigate suspected fraud or misuse
• Protect customers, our business, or other persons
• Protect the security and integrity of our website or Services

🔄 16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our Services
• Changes to our operational practices
• New service providers or website functionality
• Legal or regulatory developments
• Improvements to how we communicate our privacy practices

When we make changes, we may update the Last Updated date shown at the top of this page.

We encourage customers and website visitors to review this Privacy Policy periodically.

📞 Contact Us

If you have questions about this Privacy Policy, personal information, privacy requests, or how your information is handled, please contact us.

Email: service@voreqina.com
Phone: +86 13777875993
Business Hours: 9:00 AM – 10:00 PM