📦 Shipping Policy

At Voreqina™, we want the delivery experience to feel as considered as the products themselves.

This Shipping Policy explains how orders are processed, fulfilled, shipped, tracked, and handled if an unexpected delivery issue occurs.

How We Fulfill Orders

Voreqina™ offers sculptural wooden storage and organization pieces designed for modern homes.

Depending on product availability and the delivery destination, orders may be fulfilled through our own or partner fulfillment facilities.

This allows us to manage inventory across different locations while providing customers with access to our collection.

The fulfillment location used for an individual order may vary according to stock availability and destination.

⏱️ 1. Order Processing

Once your payment has been successfully confirmed, your order enters our preparation process.

Standard Processing Time:
2–4 business days

This period may include:

• Order verification
• Product preparation
• Quality checks where applicable
• Protective packaging
• Shipment handoff preparation

During periods of unusually high order volume, including major holidays or seasonal sales, processing may take up to:

5 business days

Processing time is separate from estimated transit time.

🏷️ 2. Shipping Fee

Voreqina™ currently uses a simple flat-rate shipping structure.

Standard Shipping Fee: US$5.99 per order

The same standard shipping fee applies regardless of order value unless a different shipping promotion is clearly displayed at checkout.

Any available shipping option and its applicable charge will be shown before you complete your purchase.

🌍 3. Estimated Delivery Times

Estimated transit times begin after your order has been dispatched.

These are estimated delivery windows rather than guaranteed arrival dates.

Actual transit times can be affected by factors such as:

• Carrier operations
• Destination location
• Local delivery networks
• Weather conditions
• Customs processing
• Public holidays
• Unexpected transportation disruptions

📍 4. Fulfillment Origin

Orders may be fulfilled from our own or partner facilities, depending on inventory availability and the delivery destination.

Because fulfillment locations may differ between products or orders, customers should not assume that every shipment originates from the company's registered business address.

Our company registration address is not necessarily the physical dispatch location for every order.

🔍 5. Order Tracking

After your order has been dispatched, you will normally receive a shipping confirmation containing available tracking information.

Please allow approximately:

1–3 business days

for some carriers to display the first tracking movement after a shipping label has been created.

A short period without a new tracking scan does not necessarily mean that the shipment has stopped moving.

If tracking remains unchanged for an extended period, please contact:

service@voreqina.com

Include your order number so our customer support team can review the available shipment information.

🛃 6. International Customs, Duties, and Taxes

International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Where applicable, these charges may be collected by the relevant customs authority or delivery provider.

Unless otherwise stated during checkout, customers are responsible for import duties, taxes, or customs charges imposed by their local authorities.

Customs rules vary by destination, and customs processing may occasionally affect delivery times.

Voreqina™ does not control charges imposed by government customs authorities.

📝 7. Address Changes and Order Cancellations

We begin preparing orders shortly after they are placed.

If you need to request:

• A shipping address change
• An order correction
• An order cancellation

please contact us at:

service@voreqina.com

within 12 hours of placing your order.

We will make reasonable efforts to accommodate eligible requests received within this period.

However, once an order has already entered fulfillment or has been dispatched, it may no longer be possible to modify or cancel it.

⏳ 8. Delayed Shipments

Occasional delays can occur after an order leaves the fulfillment facility.

If your tracking information has not updated for an extended period or your shipment appears significantly delayed, contact:

service@voreqina.com

Please include:

• Your order number
• The name used when placing the order
• Any relevant tracking information

Our customer support team will review the available shipping information and assist with the next appropriate step.

We do not automatically consider a shipment issue resolved solely because a carrier tracking page shows a particular status.

🔍 9. Lost Packages

If a package appears to have been lost in transit, please contact us so we can review the available tracking information and carrier records.

Where the shipment is confirmed as lost, Voreqina™ will provide an appropriate solution, which may include:

• A replacement shipment, or
• A refund where appropriate

Customers will not be required to bear additional costs when the loss is attributable to the fulfillment or delivery process.

⚠️ 10. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incorrect, or materially different from the product ordered, please contact us as soon as reasonably possible.

For faster review, we recommend contacting us within 72 hours of delivery and providing:

• Your order number
• A description of the issue
• Clear photos or videos where relevant
• Photos of the shipping packaging if it was damaged

For qualifying damaged, defective, or incorrect items, we will provide an appropriate:

• Replacement
• Refund
• Return solution

at no additional cost to the customer.

📦 11. Multiple Packages

In some cases, items within the same order may be shipped separately because of inventory location or fulfillment availability.

If this happens, you may receive:

• More than one shipping confirmation
• Separate tracking numbers
• Packages arriving on different dates

You will not be charged additional standard shipping fees solely because an order is divided into multiple shipments.

💬 12. Need Help With Your Delivery?

If you have questions about processing, shipping, tracking, delays, lost packages, or delivery issues, contact our customer support team.

Email: service@voreqina.com
Phone: +86 13777875993
Business Hours: 9:00 AM – 10:00 PM

When contacting us about an existing order, please include your order number whenever possible.