✨ Return & Refund Policy

At Voreqina™, we want you to feel comfortable choosing pieces for your home.

This Return & Refund Policy explains when an item may be returned, how to submit a return request, how return shipping is handled, and when eligible refunds are issued.

⏳ 1. 180-Day Return Window

Voreqina™ offers a 180-day return window.

Eligible products may be returned within 180 calendar days after delivery.

To qualify for a standard return, the item should be:

• In the same general condition in which it was received
• Unused and free from damage caused after delivery
• Returned with its original packaging where reasonably possible
• Accompanied by valid order information or proof of purchase

We may request photos or other information when necessary to confirm the condition of the item or understand the reason for the return.

📝 2. How to Request a Return

To begin a return, please contact:

Email: service@voreqina.com

Please include:

• Your order number
• The item you wish to return
• The reason for your return
• Photos or videos where relevant
• Your preferred contact information

Our customer support team will review your request and provide the next steps if the return is eligible.

📦 3. Return Address

Our company registration address is not automatically the return warehouse address.

Please do not send returns to:

Room 401, Building 15, Tongxie Jinzuo, Shangcheng District, Hangzhou, Zhejiang, China

unless our customer support team specifically instructs you to do so.

After an eligible return request has been reviewed, we will provide the appropriate:

• Return warehouse address
• Return instructions
• Packaging guidance where applicable

🏷️ 4. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Preference-Based Returns

If you are returning an item because of a change of mind, personal preference, or because the item is no longer wanted, the customer is generally responsible for the return shipping cost.

Examples may include:

• The product does not suit your room or décor
• You changed your mind after delivery
• You ordered the wrong item
• You no longer need the product

Any applicable return shipping arrangements will be explained before the return is sent.

Damaged, Defective, Incorrect, or Misdescribed Items

If your item arrives:

• Damaged
• Defective
• Incorrect
• Missing material components
• Materially different from the product description

please contact us so we can review the issue.

For qualifying cases caused by fulfillment, product defects, or shipping problems, we will provide an appropriate solution at no additional cost to the customer, which may include:

• A replacement
• A refund
• A return arrangement

🔍 5. Damaged or Incorrect Orders

Please inspect your order after delivery.

If something appears damaged, defective, or incorrect, we recommend contacting us within 72 hours of delivery so that we can investigate the issue as quickly as possible.

When contacting us, please provide where relevant:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the outer packaging
• Video evidence if it helps demonstrate the problem

The 72-hour period is a recommended reporting timeframe for faster support.

It does not replace or reduce the applicable 180-day return window.

⚠️ 6. Items That May Not Qualify for Standard Returns

Certain products may be excluded from ordinary preference-based returns where clearly disclosed before purchase.

Examples may include:

• Personalized or custom-made products
• Products materially altered or damaged after delivery
• Items returned without sufficient order identification
• Products specifically marked as final sale where permitted by applicable law

If a product has special return restrictions, those restrictions should be clearly communicated before purchase or stated in the applicable product information.

If you are unsure whether your item qualifies, contact us before sending anything back.

🔄 7. Exchanges

We do not require customers to use a complicated exchange process.

Where appropriate, the simplest method is generally to:

1. Request a return for the original item
2. Complete the approved return process
3. Place a new order for the item you would prefer

If your original item is damaged, defective, or incorrect, contact us first because a replacement may be available without requiring a new purchase.

🇪🇺 8. European Union Customers

Where mandatory consumer protection laws apply, customers may also have statutory cancellation or withdrawal rights that exist independently of this policy.

For eligible orders delivered to consumers in the European Union, applicable law may provide a 14-day withdrawal period for certain purchases.

These statutory rights do not reduce the broader 180-day Voreqina™ return window where that policy applies.

Certain products, including customized goods, may be subject to legally permitted exceptions.

🔎 9. Refund Review

Once an eligible returned item reaches the designated return facility, it will be reviewed.

We may inspect:

• The product condition
• Returned components
• Packaging where relevant
• Order identification
• Whether the return matches the approved request

After review, we will notify you of the refund status.

💳 10. Refund Method and Timing

Approved refunds are issued to the original payment method used for the order where supported.

Once the returned item has been received and inspected, approved refunds are generally issued within:

5–10 business days

Your bank, card issuer, PayPal, or other payment provider may require additional time to display the refund after it has been issued.

If your refund has been approved but has not appeared after a reasonable additional processing period, please contact:

service@voreqina.com

and include your order number.

🚚 11. Original Shipping Charges

For preference-based returns, original shipping charges paid when placing the order are generally not refundable once the shipping service has been provided, unless otherwise required by applicable law.

If a refund is issued because the item was damaged, defective, incorrect, or because of another issue attributable to us or our fulfillment process, the appropriate refund or replacement solution will be determined without improperly transferring those costs to the customer.

⏱️ 12. Order Cancellations

If you wish to cancel or modify an order before shipment, please contact us at:

service@voreqina.com

within 12 hours of placing your order.

We will make reasonable efforts to accommodate eligible requests received within this period.

Once fulfillment has begun or an order has already shipped, cancellation may no longer be possible.

❓ 13. Questions About a Return or Refund

If you need assistance with a return, refund, damaged item, incorrect order, or other after-sales issue, please contact us.

Email: service@voreqina.com
Phone: +86 13777875993
Business Hours: 9:00 AM – 10:00 PM

Please include your order number whenever possible so our team can locate your purchase more efficiently.